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The Greatest Customer Intelligence “Graph” You’ve Never Seen
Without Maths, Agentic Customer Success will go "POOF"
The Quantum Future of Customer Success Teams
The Best Customer Success Tech Stack in 2025 (and What Actually Works)
The Best AI Customer Success Platforms in 2025
Customer Intelligence
Read Customer Intelligence Articles →Customer Success
Read Customer Success Articles →The Greatest Customer Intelligence “Graph” You’ve Never Seen
Without Maths, Agentic Customer Success will go "POOF"
The Best Customer Success Tech Stack in 2025 (and What Actually Works)
The Best AI Customer Success Platforms in 2025
AI in Customer Success
Read AI in Customer Success Articles →
How AI Is Transforming the Role of the Customer Success Manager
Why Churn Feels Like Magic (And How AI Reveals the Math)
AI-Powered QBRs: The Future of Strategic Customer Reviews
How CSMs Use AI to Drive Results: Beyond the Hype
Revenue Management
Read Revenue Management Articles →
ARR vs. MRR: Which Metric Matters Most for Your SaaS Business?
How to Measure and Improve Customer Churn | A CSM's Guide
What is customer churn and retention
The Rule of 40 and the Changing Landscape with AI
Company Updates
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The winning quarter for Customer SuperIntelligence | Founder's Note
FunnelStory ranked Top AI Solution for Post-Sales by Winning by Design
The reviews are in! They are fabulous
FunnelStory Achieves SOC 2 Type II Certification
Product Updates
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🎉 Meet Your New Daily Superpower: FunnelStory’s AI Tasks Are Here!
Introducing : FunnelStory's Account Data Cards
Introducing: FunnelStory’s Feature Request Data Cards
Announcing Churn and Retention Prediction in FunnelStory!
Technical
Read Technical Articles →
Building Enterprise Quality REST API Integrations: An Extensive Walkthrough
Fixing hallucination issues with LLMs
How to make data measurable: What is an observable schema?
CDP and Reverse ETL Are Not Enough for Your Sales Team
Product-Led Growth or Sales
Read Product-Led Growth or Sales Articles →
Overcoming Stalls in Product-led Sales
Overcoming Indecision in Product-Led Sales
Aligning Product and Sales in a Large Enterprise SaaS: A Different Approach to PLS
Crafting a PLG Journey: Data, Self-Service, & Experimentation
Engineering
Read Engineering Articles →We Built a Database for Agents
Scaling Go Testing with Contract and Scenario Mocks
Practical Patterns for Go Iterators
To Train or Not to Train? A Practical Guide to Customizing LLMs for Your Business