Scale Impact, Not HeadCount
The traditional Customer Success model is a linear cost center trapped by "admin drag", where every new customer requires more manual busywork, rotting spreadsheets, and tribal knowledge. FunnelStory is the Operating System for Autonomous CS. Promote your team from doers to managers of autonomous agents.
Trusted by CS Teams Worldwide
The Problem
You Cannot Hire Your Way Out of a Productivity Crisis
Your team is buried in "Agent-Worthy Work"—complex but repetitive tasks that create massive inefficiency and stall growth.
The 80% Admin Tax
CSMs spend up to 80% of their capacity on manual "busywork" like meeting summaries, CRM updates, and drafting emails.
Tribal Knowledge Silos
Critical logic for risk, renewals, and escalations is trapped in people's heads, making it impossible to scale or maintain consistency.
Data Fragmentation
Teams waste hours hunting for truth across CRM, Slack, support tickets, and product clickstreams.
Rotting Infrastructure
Rules-heavy playbooks and spreadsheets "rot" or become obsolete the moment business rules change.
Why FunnelStory is the solution
Introducing FunnelStory Agentic OS for CS teams
FunnelStory is the infrastructure designed to break the headcount loop by combining human empathy with agentic scale.
Self-Serve AI Agents
AI Agents for (almost) everything
Access hundreds of pre-configured, "High-Value" agents ready for immediate use. Deploy rapidly through a standardized, governed workflow:
Template → Draft → Dry Run → Enable.
Custom Agents
Custom Agent Build-Out (Architected Intelligence)
Our team partners with you to map your unique business ontology and flows.
Whether we build a bespoke agent from scratch or refine a library template into a Hybrid Agent, we use the FunnelStory Customer Intelligence Graph to create tested, trusted agents tailored to your enterprise.
Strategic Rollout
The Agentic Maturity Curve
We meet you where you are. FunnelStory helps you manage a strategic rollout so you deploy agents aligned with your organizational maturity.
- Level 5
The Autonomous CSM
Our North Star. Over the next 2-3 years, digital twins will manage tech-touch portfolios with full strategic freedom.
- Level 4
Interactive
Agents autonomously executing entire objectives.
- Level 3
Orchestrator
Chaining multiple steps using approved playbooks.
- Level 2
Co-Pilot
AI answering complex questions and executing tasks.
- Level 1
Assistant
Deploying AI across data pillars.
- Level 0
Mathematical Proof of Truth
Trusted and Validated Business Context
Role Evolution
Future-Proof Your Team: Human Skills + Agent Scale
The Architect (CS Ops)
Shifts from managing tools to building the "Truth Engine" and high-level playbooks.
The Fleet Manager (CSM)
Moves from firefighting to Strategy, overseeing a fleet of agents that handle 80% of the volume.
The Empath (Frontline Rep)
Focuses entirely on High-Touch Interaction, powered by AI research and synthesis.
Trust Layer
AI Agent Safety, Trust, and Governance
The system ensures reliable, secure, and transparent AI by grounding every action in validated data, enforcing role-based access controls, and maintaining detailed governance logs for full accountability.
Mathematical Truth
Every action is grounded in validated data: Product Usage, CRM, Conversational Intelligence, & BI.
Enterprise Security
RBAC-aware access ensures agents only see and do what their specific human role allows.
Full Transparency
Governance logs provide a clear audit trail for every agent action and decision.
Proven ROI
Discover How Our Customers Are Thriving with FunnelStory!
Rep Productivity,
managed double the customers with the same headcount.
Time Reduction
in complex RMA analysis.
Reduction
in manual busywork
$ in annual value
is achievable for large organizations using advanced agentic
Ensured Data Security
Security built for the Enterprise
We've taken the extra steps to ensure your data is safe. Our platform offers Role-Based Access Control and detailed Audit Logging, ensuring your data is protected and monitored at all times
